Frequently Asked Questions

We use a door to door courier service and Real-Time shipping rates derived from multiple couriers. 

Estimated Delivery Times 
1. These are courier dependant. Please call them for exact times. 
3. Local JHB / PTA Areas usually delivered 1-2 working days after dispatch. 
4. Main Centres usually 2-3 working days after dispatch. 
5. Regional areas usually 4-5 working days after dispatch. 

Shipping Notes 
1. Deliveries are dispatched on weekdays but NOT daily. 
2. For time sensitive deliveries please specify required delivery date to ensure that the deadline is made. If unsure enquire FIRST before ordering.                  
3. Tracking emails/SMS are sent at each step. 
4. Weekend or overnight deliveries are NOT standard, have a higher fee and must be requested.

This depends on:

1. Which payment method you choose

2. Which shipping method you choose

3. Weekends & public holidays

4. Whether you stay in an outlying area or close to main centres.

We usually ship your order within 2-3 business days of receiving payment. This can be affected by very busy periods.

If you paid by credit card, debit card or instant EFT: we should receive payment almost instantly.

If you pay by EFT manually: it can take 2-3 days for payment to clear into our account (longer if payment is done on a weekend or public holiday). 

If you courier your item: It depends on the courier. Some take longer. In general it can take 2-3 days from dispatch to you receiving your parcel. If you live far from a city centre, or in a rural area, expect an extra day or two for the courier to reach you.

Public Holidays / Weekends: We are closed on these days. You can place your order and your items will be reserved (if we receive payment), but processing will only begin on the next business day.

Most definitely!

You will receive an email with the tracking link and number as soon as your order is dispatched. You can track your order at any time by clicking on the link.

You will also be sent emails at each step of the delivery process i.e. at dispatch, at collection, in transit, when out for delivery, when delivered and when any exceptions or errors occured.

If you feel your order is taking too long then please contact the courier directly. Their contact details will be on the tracking link. They are the best people to esclate to.

Once you sign up to Soul Sparks you can earn points for various actions such as leaving reviews, social follows, sharing wishlist, placing an order etc.

You can redeem earned points for various rewards like an amount or percentage off your order, or free shipping. All of these will be redeemable at checkout.

Look right at the top of our website on any page and you will see Login link. Click on it. This will take you to the page where you can either log into your existing account or create an account with us.

You do not have to create an account with us to shop with us as you can easily check out as a guest.

Creating an account however does give you the massive benefit of joining our loyalty program. Once you sign up you can earn points for various actions such as leaving reviews, social follows, sharing wishlist, placing an order etc.

You can then redeem earned points for various rewards like an amount or percentage off your order, or free shipping. All of these will be redeemable at checkout.

Other account benefits are:

a. The ability to save items to your wishlist that you can view again the next time you visit our website.

b. You can check the status of your current order/s, see your past orders, save and edit shipping addresses, edit your account details and change your password.

Click on the Login link. Look for the Forgot your password link. Click this link and enter your email to reset the password. If your email address has changed since your last login or you aren’t able to change your password then let us and we can assist.